On Listening and Being Listened To, by Michele Santamaria

source My former colleague, let�s call them "M," was completely baffled that someone could get a job recommendation letter from a ...

Dealing With Self-Important Concern Trolls

"I believe that we owe our fellow human beings a certain amount of compassion and courtesy and respect, and to listen to their complain...

Letter to the Liaison Librarian, by Rebecca Carlson

Source Communicating the value of the library to university administration, communicating library resources and services to faculty, staff, ...